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FAQ's

How long will it take for my order to arrive?

The processing time for products and wigs are 1-3 business days, and shipping takes 1-3 business days for Priority Mail and 3-5 business days with First Class Mail of USPS. The processing time for Wig Orders begins when we receive the hair, meaning if you delay to send the hair, your turnaround/processing time will increase.

Can I use your products even when I'm not styling naturally?

YES! Ken naturally handcrafts and formulates her products to be used by those of different hair types and conditions. This way, whether your hair is in a protective style or not, long, short, dry or damaged, you can use our products to treat your scalp and strands!

What is the turnaround time for wig constructions?

The turnaround time for wig construction can take up 1-3 days, depending on heaviness of orders. We will keep up with you through social media or email to help you understand the process of your wig. However, orders will be shipped out to you as soon as the units are completed.

Where and when do I send my hair?

You must send your hair to the PO box provided (can be found at the bottom of every page and info section "Where Will You Send Your Hair?" of your custom wig order) as soon as you complete your order. Your processing time begins when we receive your order, so the quicker you send the hair, the quicker your wig will be processed.